Refund Policy

We stand behind the quality, craftsmanship, and performance of every pair of sunglasses, eyeglasses, blue light glasses, and readers in our collection. Your confidence in purchasing from us is essential, and our refund policy is designed to provide complete peace of mind. This document outlines the terms, procedures, and timelines associated with refund requests, ensuring a transparent, fair, and straightforward experience from initiation to completion.

Refund Eligibility & Timeframe

To qualify for a refund, your request must align with the following standards:
  • Return Window: All refund requests must be initiated within 60 days of receiving your order. This extended evaluation period allows you to test the fit, comfort, and optical performance of your eyewear in your everyday environment.
  • Product Condition: Items must be returned in their original, unworn condition. All protective packaging, lens covers, microfiber cleaning cloths, and included accessories must remain intact and undamaged. Products displaying signs of wear, lens scratches, frame alterations, or missing components will not qualify for a full refund.
  • Order Verification: A valid order number or purchase confirmation is required to locate your transaction record and process the refund accurately.

Processing Timeline & Currency Standards

We prioritize efficiency and financial transparency when handling monetary reversals. Once your return package arrives at our fulfillment center, our quality team conducts a standard inspection to verify eligibility. After approval, the refund is processed and credited back to your original payment method within 5–10 days. All transactions are conducted exclusively in USD, ensuring pricing consistency and eliminating currency conversion variables during the reimbursement process. Please be aware that the exact timing for funds to reflect in your account may vary slightly depending on your bank or payment processor.

Shipping & Refund Scope

  • Product Value: Refunds are issued for the exact purchase price of the returned item, matching the amount originally charged in USD.
  • Shipping Costs: Every order qualifies for complimentary standard shipping. Since no shipping fees are collected at checkout, there are no delivery charges to reimburse. Refunds apply strictly to the retail value of the returned products.
  • Partial Returns: If you return only a portion of a multi-item order, the refund will reflect the precise value of the returned items. Any applied promotional discounts or bundle pricing will be prorated accordingly to maintain accurate and fair reimbursement.

How to Initiate a Refund Request

We have centralized our customer support to ensure every inquiry is documented, verified, and resolved efficiently. To begin a refund:
  • Visit our official Contact Us page.
  • Submit a refund request using the provided form, including your order number, item details, and reason for return.
  • Our support team will review your submission and provide authorized return instructions, including the correct shipping label and designated return address.
  • Once the package is received and passes inspection, you will receive an email confirmation detailing the approved refund amount and the expected processing timeline. All refund communications and email addresses are exclusively located on the Contact Us page to ensure secure handling and complete service tracking.

Conditions & Exceptions

While we strive to accommodate every customer, certain circumstances fall outside our standard refund parameters:
  • Requests submitted after the 60-day eligibility window has closed.
  • Items damaged through accidental drops, exposure to extreme heat or moisture, improper cleaning methods, or unauthorized modifications.
  • Special order or personalized frames that do not exhibit manufacturing defects.
  • Products explicitly marked as final sale or clearance at the time of purchase. In cases where a direct refund is not applicable, our support team may offer alternative resolutions, such as store credit or style exchanges, based on the specific situation and product availability.

Security & Transaction Integrity

To protect both our customers and our operational systems, all refund transactions undergo standard verification protocols. Refunds are always issued to the original payment method used during checkout. We do not process reversals to alternative accounts, third-party wallets, or different currency formats. This practice ensures financial security, prevents unauthorized activity, and maintains accurate accounting records. Your payment information remains encrypted throughout the entire lifecycle of the transaction.

Support & Policy Updates

Our customer service team is fully available to assist with refund status inquiries, return tracking, or policy clarification. For consistent and secure communication, all requests must be directed through the Contact Us page. We reserve the right to update this refund policy periodically to enhance service efficiency, streamline operational workflows, or improve customer experience standards. Any revisions will be published directly on this page. By continuing to shop with us, you acknowledge and accept the terms outlined in this document. We appreciate your trust and remain dedicated to delivering eyewear that meets your expectations for clarity, comfort, and long-term satisfaction.